The client and context:
A manufacturing company that produces industrial chemicals approached us to review and enhance its corporate policies and procedures, including its environmental management system, health and safety management system, quality management system, and risk and contingency planning. The company had experienced several incidents related to its operations, which had led to negative publicity and regulatory fines. As a result, the company recognized the need to improve its policies and procedures to ensure compliance with regulatory requirements and minimize the risk of future incidents.
The challenges:
The client faced several challenges prior to engagement, including a lack of clear policies and procedures, inadequate training and communication with employees, and a lack of accountability for implementing and enforcing policies. Additionally, the client had limited resources to dedicate to the project and was concerned about the potential impact on production and operations.
We also faced several challenges in delivering the service, including the need to navigate complex regulatory requirements and develop policies and procedures that were tailored to the client's specific operations and needs. We also had to engage with stakeholders across the organization, from frontline employees to senior executives, to ensure buy-in and implementation of the new policies and procedures.
What we Did:
We began by conducting a comprehensive review of the client's existing policies and procedures, as well as relevant regulatory requirements and industry best practices. Based on this review, we developed a set of recommendations for enhancing the client's policies and procedures and presented these to the client's management team.
To address the client's concerns about the impact on production and operations, we developed a phased implementation plan that prioritized the most critical policies and procedures and ensured that implementation was aligned with the client's production schedule. We also provided training and communication materials to ensure that all employees understood the new policies and procedures and were equipped to implement them effectively.
To ensure ongoing compliance with regulatory requirements and continuous improvement of policies and procedures, we worked with the client to establish a system for monitoring and measuring performance, identifying and addressing potential issues, and reporting on progress to stakeholders.
What we achieved:
Through its engagement with us, the client was able to develop and implement a comprehensive set of policies and procedures that aligned with regulatory requirements and industry best practices. The client also saw improvements in employee engagement and accountability for implementing and enforcing policies, which led to a reduction in incidents and associated costs.
In addition to these immediate benefits, the client also established a foundation for ongoing compliance and continuous improvement, which enabled it to stay ahead of evolving regulatory requirements and industry best practices. The client was able to maintain its reputation as a responsible and sustainable business, which helped to attract and retain customers, employees, and investors.
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Expert Team
Expert Team
Djoko Soehartono
Senior Partner, Indonesia | TMT, Digital Innovation, Operational Improvement
Jim Hampton
Senior Partner, Singapore | Cloud, Financial Services, Banking Solutions
Obaida Kitaz
Deputy President | Food and Beverage, Sales, FMCG
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