is an official supplier to East Shire region’s councils for Strategic HR Services, covering public bodies in the region as well as nationally.
The framework is expected to start from July 2022 up to July 2024, with an option to extend 2 further years to July 2026.
• Lot 1a – Admin, HR & Business Support
• Lot 1b – Blue Light & Emergency Services
• Lot 1c – Commercial (Finance,
Procurement &Legal)
• Lot 1d – Education
• Lot 1e – Health & Social Care
• Lot 1f – IT, Digital, Media & Marketing
• Lot 1a – Admin, HR & Business Support
• Lot 1b – Blue Light & Emergency Services
• Lot 1c – Commercial (Finance,
Procurement &Legal)
• Lot 1d – Education
• Lot 1e – Health & Social Care
• Lot 1f – IT, Digital, Media & Marketing
• To offer public sector customers access to a range of pre-approved
Service Providers from whom they may appoint one to deliver a
range of Strategic HR Services.
• To ensure that the framework remains flexible and provides customers
with the ease of use that currently exists, ensuring compliance with the
Public Procurement Regulations.
• To ensure the agreement remains flexible enough to meet the changing
demand in HR services.
• To accurately capture solutions available in the market with regard to
specification, pricing and terms and conditions; ensuring all are fit for
purpose and future proofed.
The high profile of procurement within local government and the national drive to aggregate and collaborate means that there is a large potential group of customers who may choose to access this Framework.
Whilst initially for use by local authorities served by ESPO – being a Central Purchasing Body as defined by the Public Contracts Regulations 2015, the Framework may also be open for use by any “public body”, defined in the Local Authorities (Goods and Services) Act 1970 that also falls within one of the following classifications of user throughout all administrative regions of the UK:
o Central government agencies and ministries
o NHS and emergency (blue light) services
o Schools, academies, colleges and universities
o Registered charities
o Registered social landlords
Full details of the classification of end user establishments and their geographical areas are available on http://www.espo.org/FAQs/Legal. These classifications of user will be referred to as the customers.
• East Midlands
• East of England
• London
• North East
• North West
• Northern Ireland
• Scotland
• South East
• South West
• Wales
• West Midlands
• Yorkshire and Humber
HYLMAN supplies to all the regions specified above
The principle requirement of this Framework is to provide Customers with access to a range of suitably qualified and experienced Service-Providers, such as HYLMAN, who are able to offer a variety of strategic and transactional Human Resources and Personnel functions.
These functions are to include; Permanent and Interim recruitment, at all experience levels from Entry Level to Executive, candidate assessment and testing services, outplacement and career transition services, and a suite of HR services which will provide customers with flexible access to a toolkit of HR business processes.
It is the intention that the framework will be able to be used flexibly by Customers, with HYLMAN being able to service requirements ranging from one-off ‘ad-hoc’ arrangements to long term contracts e.g. a certain Customer may require the recruiting of a single member of staff, while others may require a more involved approach to recruiting a sizeable number of vacancies over a period of time.
Whilst the Framework will offer Customers access to a number of comprehensive HR solutions, the Service provision will be split into distinct Lots;
o Lot 1a – Admin, HR & Business Support
o Lot 1b – Blue Light & Emergency Services
o Lot 1c – Commercial (Finance, Procurement & Legal)
o Lot 1d – Education
o Lot 1e – Health & Social Care
o Lot 1f – IT, Digital, Media & Marketing
o Lot 2a – Admin, HR & Business Support
o Lot 2b – Blue Light & Emergency Services
o Lot 2c – Commercial (Finance, Procurement & Legal)
o Lot 2d – Education
o Lot 2e – Health & Social Care
o Lot 2f – IT, Digital, Media & Marketing
It is expected that Customers will have varying needs in relation to the extent in which they require the services called for underneath this framework. HYLMAN will be flexible to accommodate the differing requirements from a large number of potential Customers.
HYLMAN will ensure that only suitably experienced and qualified staff shall be used to provide the Services.
HYLMAN will provide a nominated Account Manager and deputy for each Customer who will be available at all reasonable times to answer queries and deal with the account. Any changes to those nominated persons handling the account must be notified to the Customer in advance.
HYLMAN will ensure that there is a suitable structure and level of resource in place to deliver the Services which will be fronted by the nominated Account Manager.
HYLMAN will participate in regular contract review meetings with the Customer. Attendance at regular review meetings is essential and will be at no cost to the Customer.
The Customer reserves the right to request additional meetings where necessary to address any matters arising in between the review meetings. Such requests shall not be made unreasonably and again will be at no cost to the Customer.
Upon notification of a contract award, HYLMAN will provide detailed timescales for the implementation of the Service from contract award to the Customer specified go live date. HYLMAN will ensure they have sufficient capacity to enable the implementation timescales to be adhered to when implementing multiple organisations at the same time.
HYLMAN will be open for business and shall be available for contact with the Customer’s representatives from 9am to 5.30pm every working day, as a minimum. At all other times an answering service or electronic means of contact should be made available to enable a 24 hour, 7 days a week point of contact.
HYLMAN ensure that service delivery is continually reviewed and addressed so that improvements are continuously incorporated into the Customer’s Call- Off Terms.
It should be noted that the Framework could be used in a number of ways where Strategic HR Services are required. Customers wishing to buy Services via the Framework will normally do so in either of the following ways in accordance with Regulation 33 of the Public Contracts Regulations 2015 (and any subsequent amendment or re-enactment thereof):
Customers will normally access the Framework by ‘calling-off’ Services from a HYLMAN who is:
a) included in the Framework and;
b) suitable for meeting the customer’s specific needs and;
c) identified as offering the most economically advantageous solution to the Customer’s requirements,
based on source(s) of information for Customers’ direct award decisions
Customers will identify the most suitable Service Provider, such as HYLMAN, for the provision of their needs, making their selection on the basis of who is best suited to meet the needs of their organisation.
Customers will also be able to conduct a further competition from amongst those Service Providers identified in the Framework as being able to provide the required Services. This means that not all further competition exercises will necessarily include all the Service Providers a customer will only invite those Service Providers that are included in the Framework for the particular Lot(s) of contract required.
Further competitions may be conducted directly by the Customer, or by ESPO, or by any other appropriate third party on the Customer’s behalf. Please note that once this Framework is established, the right is reserved by the customer when running a further competition, to invite the Service Providers to participate in an eAuction. Meetings with Service Providers, interviews, presentations and/or site visits may be required as part of the process at further competition stage.
For Customers, there will be several benefits in using the Framework to secure their Strategic HR Services. Key amongst these are:
• Service Providers, such as HYLMAN, included in the Framework will effectively have been ‘pre-qualified’ as to their general suitability; this means that in buying Services from them, Customers may be assured that they are financially stable, and have demonstrated a solid track record of supply to the sector, and an understanding of its needs and that they possess sound policies relevant to the Framework. These will include such policies as health and safety, sustainability and environmental.
• There will be no need for Customers themselves to undertake lengthy and costly procurement processes otherwise necessary to comply with UK public procurement law; all these necessary formalities will have been carried out by ESPO when the Framework was set up, which means that customers may simply approach the nominated Framework Service Providers such as HYLMAN, without the need to advertise the requirement or to pre-qualify Service Providers.
• Customers will normally access the Framework by ‘Calling-Off’ Services from HYLMAN who is:
a) included in the Framework and;
b) suitable for meeting the customer’s specific needs and;
c) identified as offering the most economically advantageous solution to the Customer’s requirements,
based on source(s) of information for Customers’ direct award decisions
• Alternatively, Customers may wish to run a ‘further competition’ (also known as ‘mini competition’ or ‘secondary competition’) to identify and appoint a Service Provider by inviting quotations from those suitable Service Providers included in the Framework. To assist them in this task, core specifications and template documentation will be freely available. Please note, however, that once this Framework is established, the right is also reserved by the Customer when running a further competition, to invite the Service Providers to participate in an eAuction.
• By establishing relationships with HYLMAN, the Framework may promote opportunities for beneficial collaborative working – joint procurement – between Customers, with potential economies of scale and operational efficiencies.
• Enable Social Value benefits via further competition and the use of Social Value Portal to systematically measure Social Value outcomes.
The Framework will be managed by ESPO and ESPO shall hold review meetings on a quarterly basis. The review meetings will enable ESPO and HYLMAN to review performance of the Framework, discussing matters which may include but not be limited to;
• A review of the amount of business transacted under the Framework as per the management information (see more below)
• feedback from Customers
• discussion regarding any complaints of poor performance and agreement of actions to address
• consideration of any improvements or developments
• any changes in key personnel, processes, or delivery
• plans for marketing or promotional activity
• examples of Social Value being delivered to Customers
• case studies demonstrating ‘best practice’
• any developments in the market
ESPO are committed to the ongoing aspect of Social Value and sustainability within the UK public sector. ESPO will look to work with HYLMAN in respects of continuously supporting and driving Social Value and sustainability outputs from this Framework.
HYLMAN will work with ESPO and Customers to support Social Value and sustainability targets and improvements within local economies.
HYLMAN work proactively with their supply chains to promote and support Social Value and sustainability targets and improvements within local economies.
HYLMAN will report to ESPO and the Customer details of the Social Value delivered to each Customer as part of the quarterly management information in accordance with Framework Schedule 7 and Framework Schedule 10 of Appendix A - Framework Agreement.
HYLMAN, as and when reasonably requested by ESPO, will provide reports to ESPO to outline the Social Value achieved with Customers and via the Framework. The detail, scope and frequency of such reporting is to be agreed between ESPO and HYLMAN.
HYLMAN will be expected to carefully assess the financial, environmental and social impact
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