The client and context:
We were engaged by a mid-sized technology company that was experiencing rapid growth and struggling to keep up with the demands of managing its human resources systems and processes. The company had recently expanded its operations, which resulted in a significant increase in the number of employees, and was facing challenges in managing its HR-related tasks and responsibilities.
The challenges:
The client's HR team was overwhelmed with tasks, such as employee onboarding, benefits administration, and performance management. The company was experiencing high employee turnover rates, which was a result of ineffective recruitment and retention strategies. The client's HR team was also struggling to keep up with changing labor laws and regulations, which led to compliance issues.
We also faced several challenges in delivering the HR learning and development services. The primary challenge was to design a customized training program that would cater to the specific needs and requirements of the client. We had to work closely with the client's HR team to identify the areas that needed improvement and design a comprehensive training program that would cover all aspects of HR management.
What we Did:
We started by conducting a thorough analysis of the client's HR systems and processes. This analysis helped we to identify the gaps in the client's HR management practices and develop a customized training program. We conducted a series of training sessions for the client's HR team, which covered topics such as recruitment and selection, performance management, benefits administration, and compliance.
We also provided the client with access to an online learning management system, which contained a library of resources and training materials. We also provided ongoing support to the client's HR team through regular check-ins and follow-up sessions.
What we achieved:
Our efforts helped the client to improve its HR management practices significantly. The client's HR team became more efficient in managing its systems and processes, which led to improved employee satisfaction and retention rates. The client's HR team was also able to stay up-to-date with changing labor laws and regulations, which helped the company avoid compliance issues. Our training program was so effective that the client's HR team was able to manage all HR-related tasks and responsibilities independently after the engagement completion. Overall, our HR learning and development services helped the client to build a strong HR foundation, which enabled the company to support its growth and expansion plans.
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Fairuz Ismail
Senior Partner, ASEAN | TMT, Digital Acceleration & Risk, Cybersecurity
Umang Sahai
Senior Partner, India | Healthcare, Public sector, Government relations
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Senior Partner, China | Risk Management, Advanced Analytics, Banking
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