The client and context:
· Classifieds marketplace operator on an international scale.
· They used old technologies that were not uptodate with current updates across all devices and technologies.
· A concern for less user retention and going out of the market.
· Certain aspects were analog and required a centralized, and secure, control.
The challenges:
· The operations were scaled internationally and it was impossible not to face downtimes.
· The negative impact this will have on customers on the short term, and during, the execution of any transformation.
· Large data sets that need cleaning and reorganizing to fit the new structures.
· User privacy and security was a high concern that must be resolved urgently.
What we Did:
· We reviewed the current structure to find all areas of control and operations across the value chain, from vendor to buyer.
· Surveyed the B2B and B2C effectiveness of the current technology and identified new needs from the feedbacks received.
· Created an action plan on what needs to be done to address all issues and concerns rapidly.
· Involved branding teams to study and renovate the look and feel that fits a new and updated technology.
· Consolidated data sets and set automated features that will ease the development team’s oversight on repetitive tasks.
· Inserted third party technology development experts that will clean, organize and update certain parameters and at the same time train the current team on how to use the latest technology.
· Inserted new payment gateways and improved older ones to fit current customer demand and ease of use.
· Digitized all processes possible and assigned delegated levels of access and control over the system.
· Improved data and technical security.
· Improved user privacy and payment security.
· Introduced new intelligent features and functionalities.
What we achieved:
· Substantial improvement to operations and marketing.Coped with international markets and competition.
· Cost saving with automation.
· Improved user experience.
· Improved security.
· Cleaned and organized data sets and algorithms.
· Introduced new intelligent features.
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MEET OUR
Expert Team
Expert Team
Dick van Schooneveld
COO | Telco, Utilities, High tech
Marc Hoelmer
Senior Partner, ASEAN | Operational Transformation, Organizational Efficiency, Innovation Strategy
Umang Sahai
Senior Partner, India | Healthcare, Public sector, Government relations
How can we help you?
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